Terms of service

Last updated: October 10, 2025

All customers will be held to the same standard when it comes to understanding our terms and conditions for our policies. If there are any issues with the policies listed, they must be addressed to our company via email. If the customer fails to contact us about any problems they have with our policies before they place their purchase, the issue will not be addressed or resolved. 

Pre-Order Process

If an item is labeled in the description as a PREORDER, all orders placed on this item must have checked our terms and conditions box before they place their PREORDER on that particular item. ALL customers are responsible for reading the terms and conditions for the PREORDER before they complete their purchase. Details on shipping times will be listed vividly in detail in every order confirmation notice, which will be sent via email. After purchasing a PREORDERED item, you are now fully committed to abiding by the PREORDER duration and will have to wait for the duration of the process to have your item delivered. For updates on your PREORDER, we suggest you follow our INSTAGRAM: @colossalkamp, where we post updates every few days on the progress of your order. All emails about order progress will not be answered until the bulk order for that desired product is completed and shipped to each of the customers. Thank you

In addition, you agree to our Messaging Terms (https://terms.pscr.pt/legal/shop/pwgepf-qj/terms_of_service) and Messaging Privacy Policy (https://terms.pscr.pt/legal/shop/pwgepf-qj/privacy_policy).